TMD today.. the stupid customer really testing my patience.. i never seen such idiot fucking hell customer before.. make me frustrated to the MAX!!! asshole him.. make me use so many vulgar.. cheebye...

everything starts from wednesday, 20 feb 2008 early in the morning when zara just open...

siti- shumin... can help me do someth..(suddenly a customer cut into our conversation)
cb customer- u two finish..?? finish already..?? finish...?(asking in a very kiasu way which makes me n siti turn off IMMIDIATELY)
min- erm.. ya..?
cb custmoer- aaa.. i want to help my son hor buy a windbreaker.. i dunno which one to choose.. u help me choose can.. young ppl noe wat young ppl want..
min- (me super turn off inside my heart.. cause his face look super annoying.. PUKE.. bo bian.. customer must serve) ok...

blah blah blah blah and blah blah blah blah blah..

cb customer- my son is a ruby player so his built quite big..
min- then XXL will be ok for him lor..
cb customer- sure...? are u sure..?
min- ya.. unless ur son tall but the shoulder not broad lor..
cb customer- erm.. then i think can he ruby player the shoulder quite broad..
min- then ok lor..
cb customer- then u think i should take gray or black..?
min- gray lor.. cause ur son quite dark right..?
cb customer- who tells u my son dark..?
min- (ass)u say ur son is a ruby player ma so should be quite dark..
cb customer- tat is last time.. he's a chinese.. of course he's fair..
min- (ass until hell man) then black lor..

blah blah blah blah again..
FINALLY..
he bought it...
i always say this line without change..'u must keep the receipt then dun cut away the tag if u wanna make any exchange for the size...'
after a few hours later...

cashier-paging for mens.. pls answer line 1..
min- hello.. menswear..
cb customer- erm.. hello.. erm.. this morning i came here to buy the jacket u rmb..?
min- oh.. i rmb..
cb customer- cause hor just now i called my son.. he call me dun help him buy jacket.. he say i dunno wat he wants.. he wants me to go exchange for smth else..
min- erm.. ok.. so u wanna exchange to..?
cb customer- i want to exchange to size XL for myself cause i going soeul next month..
min- oh ok....
cb customer- so can u help me reserve the jacket size XL black colour n one more size XL gray colour..?
min- oh ok.. so u want both colour XL right..?
cb customer- ya.. XL for both colour..
min- so u will be coming down today or tmr...?
cb customer- i cant go down either today or tmr.. i'm going to malaysia tmr.. erm.. i come down on friday.. u working on tat day..
min- erm.. i off until sunday..
cb customer- huh.. until sunday ar.. u part-timer ar?
min- (i was like wth.. why this customer so kpo n lo so one.. talk so much.. ass) no la.. i full-time..
cb customer- then why u off so many days..
min- (getting pekchek) er.. leave.. annual leave...(ass hole.. of course is my schedule there put me off la.. if not really leave meh..)
cb customer- wah.. so ho mia(means life very good)
min- er.. ya.. so i help u reserve the 2 jacket size XL ar..
cb customer- ok.. u help me reserve ar.. so sunday u give me a call when u come work.. the jacket will be there right when i come here..
min- erm.. i think so..
cb customer- dun think so leh.. later i come down dun have..

the reason why i say think so is because i dun feel like helping him to reserve.. my brain n heart keep stop me from helping him to reserve.. so i dunno until sunday the size will still be there..

min- will have one.. sure..
cb customer- ok.. may i know what's ur name..?
min- shumin..
cb customer- oh shumin.. thank u ar shumin.. thank u so much... sorry to trouble u ar.. rmb to give me a call on sunday when u working...

he super duper like to talk.. so many rubbish.. ass.. ask so much.. so kiasu.. die die must i here then come.. siao ling.. other ppl not staff ar.. why must die die find me.. ass..

i tot the jacket until sunday sure still will have the size.. cause i tot wun sell ma..

morning, after doing my replenishment... i dig all the paper out from my blazer.. then i rmb tat i need to call the cb customer bout the jacket.. so i turn n look at the jackets... 3 piece each for both black n gray one.. so i tot the size XL sure there.. so i pick up the phone n call...

min- hello.. is this lim.. i'm calling from zara..
cb customer- ya.. u calling from where..?
min- zara.. i'm calling from zara..
cb customer- zara..?
min- i'm calling from zara regarding the jacket u want me to help u reserve tat day..
cb customer- oh.. i rmb alread.. u are..?
min- shumin..
cb customer- oh ya shumin.. shumin.. i rmb.. u help me reserve the jacket right.. size XXL gray colour...
min- (i was like eh.. i tot XL.. then i refer to the paper i write.. XL wat) sir.. u call me to help u reserve XL for both black n gray colour not XXL for gray..
cb customer- i tot i call u reserve XXL n XL for gray..
min- no.. u call me reserve XL for both colour.. i rmb very clearly.. (eh pls lor.. i wrote on the paper together with his contact number lor)
cb customer- oh ok... then can u help me call other outlets whether they have XXL for the gray colour.. i want to exchange one of them n buy another.. but u still help me keep the XL for both colour in case they dun have..
min- oh ok..
cb customer- thank u ar shumin.. if got u give me a call again..

well i do help him check other outlets.. but TOO BAD.. ALL OUT LETS LINE CANT GET THROUGH LOR.. so i pekchek dun wan help him check.. anyway he wun noe.. wahaha..
then i went to take the XL for both colour.. noe wat.. DUN HAVE.. the black colour one no more size XL anymore.. i was like.. shit.. how.. die liao this time.. shitshitshit.. i was like shit liao..
then i call the cb customer again..

min- is this lim.. i'm shumin..
cb customer- oh shumin ar.. how izzit..? they have it?
min- they dun have XXL for gray one.. erm so u still want the XL for gray n black one..?(inside my heart was praying tat he dun wan he dun wan)
cb customer- ok.. i want...
min- erm.. the XXL black colour one u cant wear meh..?
cb customer- aiya.. cannot.. jus now i try again.. a bit big ar.. cannot..
min- u confirm ar..?
cb customer- ya.. i want the XL for both black n gray..
min- erm.. ok(struggling inside my heart thinking of whether to tell him actually there's no black..)
cb customer- exchange need the receipt..?
min- ya.. u must have the receipt and the tag on to make any exchange...
cb customer- AIYA!! i dun have the receipt.. i find inside the bag my wallet all dun have...
min- (i was like super happy.. noe why.. cause like tat i can tell him tat u cannot exchange then i no need to worry bout whether there's a black one XL) oh.. so sorry.. we cant do any exchange for u without receipt...
cb customer- but how...? XXL cannot la.. how..? i dun have the receipt.. i need to exchange ar.. i rmb tat day u only say dun cut away the tag u didnt say need receipt..
min- i got say must have receipt leh.. and it is a basic n a must thing to have receipt for any exchange.. so sorry.. we cant do the transaction for u if u are dun have the receipt.. so sorry u cant exchange..
cb customer- but really cannot ar.. did u pass me the receipt tat day..?
min- (ass leh.. wat i got pass u.. i not the cashier hor.. idiot ass..) i'm not the cashier..
cb customer- i think the cashier didnt pass it to me..
min- no! they sure will pass the receipt to ur hand one.. for sure..
cb customer- no la.. i think they either put inside the paper bag then drop or i didnt take..
min- they wun put inside paper bag one..
cb customer- then i think i didnt take.. actually i dun take receipt one.. i always throw it away.. i everytime go ntuc or wherever place the person give me i dun take one...(rubbish again)
min- (machiam my problem like tat.. u think i care.?) oh.. but u dun have the receipt we cant do the transaction for u so sorry..
cb customer- aiya.. but how..? how???
min- so sorry.. i cant make any decision...
cb customer- huh.. u rmb me right.. u go tell ur manager tat u alread help me reserve 2 jacket.. i sure will buy the another piece one.. sure can one..
min- erm.. but if u dun have receipt we cant do exchange for u..
cb customer- can la.. u like tat tell ur manager.. or i talk to ur manager... is a he or she..?
min- (he like very care whether is a he or she lor.. so i purposely dun wanna answer him) erm i go ask my manager. i call u later..
cb customer- oh ok.. thank u so much shumin.. put u in a difficult position..

I'M GLAD U KNOW THAT!!

bo bian.. have to think of solution.. ya.. CHECK OTHER STORE!!

then i quickly go check other outlets see whether they have the black one size XL.. lucky NAC zara answer my call and they have it there.. so i reserve it first.. then i was thinking cannot ar.. he wanna get both pieces.. so i should call the outlet tat have both size XL... so i call to MSQ zara.. heng till siao.. they have both.. lucky sia.. in the mean time, something happen inside the phone call..

min- mens department pls..
men's staff- hello. mens..
min- mens ar.. can help me check 2 items.. sports jacket.. (blah blah blah)
men's staff- ya i have..
min- ok.. u help me reserve it until lim.. then the contact number is 967* 967*..(*=same number)
men's staff- wah.. the number nice sei..
min- nice right..? u are..?
men's staff- erniao..
min- O!! erniao ar!
men's staff- ya.. u are..?
min- leslie galfriend lor (that's a reason behind it why i say this.. LONG STORY.. wan noe ask me)
men's staff- oh.. leslie galfriend ar..
min- yayayaya.. watever.. i anyhow say one.. shumin..
men's staff- SHUMIN AR!! WAH!! SO LONG DIDNT HEARD UR VOICE LIAO!!
min- miss me huh..?
men's staff- ya la.. so long didnt call..
min- haha.. off ma.. k lah.. help me reserve it ar.. thank u..
men's staff- kk.. bye..

then i think think awhile... i should tell them the customer wanna exchange but no receipt.. so i call back again..

min- erm.. i jus called jus now to reserve 2 jacket..
men's staff- ah.. ya..
min- tat one is for exchange.
men's staff- WAH EXCHANGE.. li em za gong..(never tell me earlier).. ho wa ji kuan eh kang tao..(give me this kind of lobang)

the rest below all in mandarin liao

min- haha.. and hor he dun have the receipt..
men's staff- dun have receipt!!? wah.. u wait.. i go ask my manager..

then i was like.. eh.. erniao noe how to speak hokkien n mandarin meh.. and hor.. he himself is a manager why he still need to ask manager ar..?

men's staff- wah.. ni heng ah ni.. ok.. can... but must come down today ar... cause tat one is our last piece.. then u noe many ppl looking for this kind of jacket one.. then u are giving XXL.. so if he wanna exchange must come down today..
min- oh.. ok.. i will tell the customer.. eh.. u not erniao ar..?
men's staff- si mi ah niao.. ah niao ur head la.. i'm (i forgot his name)la.. ah niao off today lor.. na lai de ah niao.. u oso sha one leh.. ah niao manager liao still need to go ask manager meh..
min- i noe tat's why jus now i was thinking why erniao manager still go ask manager.. then somemore jus now u tell me u erniao.. ma de..eh.. HEY!! wah.. jus now i tot u erniao tat's why i anyhow say those thing.. u dun anyhow say leh jus now i told u de thing.. i tot u erniao then say one..
men's staff- i dun care u.. later i go ji siao leslie liao.. he working today leh..
min- oie! tell u alread i anyhow say one la..! i tot u erniao ma..
men's staff- ah ha.. ok..u not leslie galfriend right..? so means u are the one like him la..
min- (silent for a second cause i pekchek liao..) NO LA!! i tell u liao i anyhow say nia for fun..
men's staff- u like him la.. i noe u like him one..
min- no la.. might as well say i like u... better..
men's staff- i dun care.. jus now u silent for a second alread shuo ming yi qie liao..
min- wah lao eh.. like tat oso can.. ma de leh ni.. pass the phone to leslie i tell him first before u ka jiao..
men's staff- i dun wan leh.. he ladies department i mens.. i dun wan.. later i go ji siao him liao..
min- watever.. go lor.. i dun care..
men's staff.. ok i go ji siao him liao bye!
min- bye!

continue cb customer story..
i called the cb customer..

min- erm.. if u wanna exchange u have to go down to marina square today..
cb customer- marina square..!?
min- ya.. they have both piece there..
cb customer- i tot u reserve it for me alread.. why i have to go marina square..?
min- (panick) erm.. cause u dun have the receipt.. then i talk to the manager over there alread.. they allow to do the exchange for u without the receipt..
cb customer- but u alread help me reserve XL wat for i go down marina square.. u talk to ur manager bout it alread?
min- erm. because u dun have the receipt then i called marina square.. and their manager allows u to do the exchange without receipt so u have to go down to marina square..
cb customer- ok.. so u tell me now.. u helped me reserve the XL right..?

i ji tao bth liao..

min- erm.. i dun have the black one for XL..
cb customer- eh.. ok.. stop.. this morning u tell me u reserve the both piece alread.. then now u tell me u dun have the black one.. why izzit like tat..?
min- erm.. i oso not too sure bout it.. cause i tot its there so i called u.. then after tat i go check then i realise the black one dun have alread..
cb customer- why izzit like tat? i tot u help me reserve alread how can it be gone.. izzit ur colleague take away one..?
min- erm.. i not sure bout it.. erm.. anyway i alread told marina square bout it alread they allow u to exchange with receipt.. so u have to go down by TODAY..
cb customer- but marina square is so far...
min- no.. is very near here..
cb customer- erm.. ok.. so which staff should i look for.. is a he or she..?
min- u jus go to the mens department tell them tat u reserve 2 jacket there u wanna do exchange they will noe about it one.. i alread tell the manager..
cb customer- i really no need to look for anyone.. later they dunno..
min- u jus go to the mens department tell them tat u reserve 2 jacket there u wanna do exchange they will noe about it one.. i alread tell the manager.. they noe one...(start to pekchek liao)
cb customer- u sure they noe.. they alread help me reserve the jacket..?
min- YA.. THEY HELP U RESERVE ALREAD.. U JUS GO TO THE MENS DEPARTMENT TELL ANY OF THE STAFF THERE TAT U RESERVE 2 JACKET.. U WANNA EXCHANGE.. U NO NEED TO TALK TO THE MANAGER.. I ALREAD TALK TO HIM.. HE OK WITH IT THAT U DUN HAVE THE RECEIPT... THEY SURE NOE ABOUT IT ONE!!
cb customer- oh ok.. so wat floor izzit huh..?
min- i dunno..
cb customer- ok.. nvm.. marina square right..?
min- YA..
cb customer- oh ok.. thank u shumin ar..

FINALLY END.. i almost spend one hour talking on the phone settling this matter..
ok.. i noe.. overall is my fault not helping him to reserve the jacket.. but he really too low so lor.. talk so much rubbish.. and i found out one thing.. he like very mind the person he talk to is a he or she.. i guess if is a he hor he sure not dare one.. ass.. pekchek till siao.. i never like tat so angry bout a customer.. u scold me or watever i ok.. this kind of customer for me.. NOT OK AT ALL!! I HATE IT.. I RATHER LOSE THE SALES THAN SEE HIS STUPID SI UNCLE FAT CHEEBYE FACE!!!